We are a member of the National Association of Funeral Directors and subscribe to its current Code of Practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive and dignified service to you.

Our estimate (provided at the time of your enquiry or funeral arrangement) sets out the services we agree to supply. This estimate is an indication of the charges likely to be incurred on the basis of the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges.

We may not know the amount of third party charges in advance of the funeral; however, we give you a best estimate of such charges in the written estimate. The actual amount of the charges will be detailed and shown in the final account. If you amend your instructions we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list. We will add VAT to our charges, where applicable, and at the rate applicable when we prepare the invoice.

The funeral account is due for payment before the date of the funeral. If however we have agreed that the account can be settled after the date of the funeral, then we would expect the account to be settled in full within thirty days of the date of the funeral, unless otherwise agreed by us in writing.

If you fail to pay us in full on the due date we may charge you interest:

- at a rate of 4% above our bank’s Base Rate from time to time in force;

- calculated (on a daily basis) from the date of our account until payment;

- compounded on the first day of each month; and

- before and after any Judgment (unless a Court orders otherwise).

We may recover (under Clause 3) the cost of taking legal action to make you pay.

You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of any of your obligations under these Terms. This means that you are liable to us for losses we incur because you do not comply with these Terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents we may also recover from you the fees we incur. Further details regarding these fees are available on request. We may claim those losses from you at any time and, if we have to take legal action, we will ask the Court to make you pay our legal costs.

Words shown in italics are defined in the Data Protection Act 1998 ("the Act"). We respect the confidential nature of the information given to us and, where you provide us with personal data ("data"), we will ensure that the data will be held securely, in confidence and processed for the purpose of carrying out our services. In order to provide our services we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold on you and you can, by applying to us in writing and paying a fee, receive copies of that data. Further information is provided in our ‘Privacy Notice’ which will be given to you at the time the funeral is arranged.

The Consumer Contracts (Information, Cancellation & Additional Charges) Regulations 2013 may give you the right to terminate this agreement in the cooling off period of fourteen days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. In the event that you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.

This agreement may also be terminated before the services are delivered: (1) by us if you fail to honour your obligations under these Terms and (2) by you communicating to us in writing, terminating your instructions. If we or you terminate your instructions you may, depending upon the reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.

The National Association of Funeral Directors’ Code of Practice requires that we provide a high quality service in all aspects. If you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction the National Association of Funeral Directors through the Funeral Arbitration Scheme (FAS) provides a low cost dispute resolution service, as an alternative to legal action. You can contact the FAS at 618 Warwick Road, Solihull, West Midlands B91 1AA. The FAS, and how it can be accessed, is explained in the leaflet entitled "Your Right to Put It Right” made available to you and on display on our premises. The FAS provides independent conciliation and arbitration through IDRS Ltd, a wholly owned subsidiary of the Centre for effective dispute resolution.

All dates and times provided on the estimate cannot be guaranteed until final bookings are made and confirmed. Although we endeavour to provide a prompt and efficient service for you, there may be instances where, because of circumstances beyond our control, we are unable to fulfil our obligations to you on the date or time specified. Where this is the case we will attempt to contact you in advance, and advise you of alternative arrangements. 

Your continuing instructions will amount to your continuing acceptance of these Terms of Business. Your instructions will not create any right enforceable by virtue of the Contracts (Rights of Third Parties Act 1999) by any person not identified as our client. If any of these terms are unenforceable as drafted

ATTENDED FUNERAL (funeral director’s charges only)	£2905
This is a funeral where family and friends have a ceremony, event or service for the deceased person at the same time as they attend their burial or cremation.
Taking care of all necessary legal and administrative arrangements	£1,495
Collecting and transporting the deceased person from the place of death (normally within 15 miles of the funeral director’s premises) into the funeral director’s care during working hours.	£275
Care of the deceased person before the funeral in appropriate facilities. The deceased person will be kept at the funeral director’s premises	£445
Providing a suitable coffin – this will be made from [oak veneer]. From:	£525
Viewing of the deceased person for family and friends, by appointment with the funeral director (where viewing is requested by the customer)	£295
At a date and time you agree with the funeral director, taking the deceased person direct to the agreed cemetery or crematorium (normally within 20 miles of the funeral director’s premises) in a hearse or other appropriate vehicle	£395
UNATTENDED FUNERAL This is a funeral where family and friends may choose to have a ceremony, event or service for the deceased person, but they do not attend the burial or cremation itself.
Burial (funeral director’s charges only)	£1,750
Cremation (funeral director’s charges plus the cremation fee) 2	£1,395
FEES YOU MUST PAY
For an Attended or Unattended burial funeral, the burial fee.1	Not
In this local area, the typical cost of the burial fee for local residents is: For a new grave, you will also need to pay for the plot; for an existing grave with a memorial in place, you may need to pay a removal/replacement fee. In addition, the cemetery may charge a number of other fees.	Offered
For an Attended cremation funeral, the cremation fee.2	£788
In this local area, the typical cost of a cremation for local residents is:
Please discuss any specific religious, belief-based and/or cultural requirements that you have with the funeral director.
ADDITIONAL FUNERAL DIRECTOR PRODUCTS AND SERVICES
This funeral director may be able to supply a range of optional, additional products and services, or to arrange (on your behalf) for a third party to supply them. Examples include
Additional mileage (price per mile)	Not Offered
Additional transfers of the deceased person’s body (e.g. to their home, to a place of worship etc.) (price per transfer)	£475
Collection and delivery of ashes	Not Offered
Embalming	£295
Funeral officiant (e.g. celebrant, minister of religion etc.)	£235
Services supplied outside of normal office hours	Prices on request
The funeral director can give you a full list of what they can supply. They are likely to charge for these additional products and services, so you may choose to take care of some arrangements without their involvement, or you can use a different supplier.
1 This fee (which is sometimes called the interment fee) is the charge made for digging and closing a new grave, or for reopening and closing an existing grave. 2 In England, Wales and Northern Ireland, you will usually need to pay doctors’ fees as well. This is the charge for two doctors to sign the Medical Certificates for Cremation.
CREMATORIA PRICE INFORMATION
The information below gives the prices charged by crematoria within a 30-minute cortege journey of this funeral home
Standard Fee Attended Service
Eltham Crematorium	£788
Hither Green Crematorium	£825
Kemnal Park Cemetery	£995
Thames View Crematorium	£845
Honor Oak Crematorium	£810
Bluebell Cemetery	£850
Beckenham Crematorium	£1,070
Unattended Service
Thames View Crematorium	£275
Reduced Fee Attended Service
Eltham Crematorium	£745
TERMS OF BUSINESS
Our Terms of Business include the following: You must pay your final account in full 5 days before the day of the funeral. If you have not paid your account in full before the day of the funeral, then we reserve the right to delay the funeral until the account has been settled in full. We can introduce you to Funeral Safe who provide funeral finance and are authorised and regulated by the Financial Conduct Authority. They will charge interest on any loan provided.
DISCLOSURE OF INTEREST
The ultimate owner of this business is Steven Adams, Perry Mulligan, Lynda Adams & Laura Mulligan We do not have any business/financial interest in any price comparison website nor any business or financial interest in a price comparison website which compares Funeral Director Services and/or Crematoria Services and their respective prices
We make charitable donations to the following:	Nil
We make gratuity payments to the following:	Nil
Other payments or gifts to third parties that are not related to a cost incurred or service provided by the third party, in connection with the arrangement of a funeral, or the operation of the funeral business.	Nil

You can download our Standardised Price List here 

You can download our Crematoria Price List here